Effective Date: 7 September 2026

Welcome to Capital Grand Furniture. By accessing or using our website, placing an order, or purchasing our products and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. About Capital Grand Furniture

Capital Grand Furniture is engaged in the sale and manufacture of furniture products, including sofas, dining sets, bedroom furniture, customized furniture, and other home furnishing products.

These Terms & Conditions apply to all visitors, customers, and users of our website and services.

2. Website Information

We make reasonable efforts to ensure that the product descriptions, images, dimensions, colours, prices, and other information displayed on our website are accurate.

However:

– Product colours may vary slightly depending on screen settings, lighting, photography, and natural material variations.
– Images shown on the website may be for representation purposes.
– Actual wood grain, texture, shade, and finish may vary, particularly for natural teakwood and other natural materials.
– Minor variations in dimensions, stitching, polish, and finishing may occur as part of the manufacturing process.
– Capital Grand Furniture reserves the right to correct errors, update information, or modify product specifications without prior notice.

3. Product Availability

All products are subject to availability.

Displaying a product on our website does not guarantee that the product is currently available for immediate delivery.

If a product becomes unavailable after an order is placed, we will contact the customer and provide an appropriate solution, which may include an alternative product, revised delivery schedule, or refund as applicable.

4. Product Prices

All prices displayed on the website are subject to change without prior notice.

The final price applicable to an order will be the price confirmed by Capital Grand Furniture at the time of purchase.

Additional charges may apply for:

– Delivery
– Installation
– Customization
– Special materials or finishes
– Additional accessories
– Transportation to locations outside our standard delivery areas

Any applicable taxes, delivery charges, or additional costs will be communicated to the customer where applicable.

5. Orders and Confirmation

An order placed through the website, showroom, phone, WhatsApp, or any other communication channel is subject to confirmation by Capital Grand Furniture.

An order will be considered confirmed only after:

1. Product details and pricing are agreed upon;
2. Required customer information is provided; and
3. The applicable advance/payment is received.

We reserve the right to refuse or cancel an order in cases including pricing errors, product unavailability, suspected fraudulent transactions, or other circumstances beyond our reasonable control.

6. Cancellation

Cancellation requests must be submitted to Capital Grand Furniture as soon as possible.

Any refund, where applicable, will be processed according to the company’s refund policy.

7. Delivery

Delivery timelines provided by Capital Grand Furniture are estimates and may vary due to:

– Manufacturing time
– Product availability
– Transportation
– Weather conditions
– Traffic or road restrictions
– Customer availability
– Address/accessibility issues
– Circumstances beyond our reasonable control

Customers are responsible for providing an accurate delivery address and contact information.

The customer must ensure that the delivery location is reasonably accessible for the furniture being delivered.

Additional charges may apply if special equipment, additional labour, stairway access, difficult access, or multiple delivery attempts are required.

8. Delivery Inspection

Customers are encouraged to inspect the furniture at the time of delivery.

Any visible damage, missing components, or incorrect products should be reported to Capital Grand Furniture as soon as reasonably possible, preferably with photographs or videos.

Acceptance of delivery does not prevent the customer from exercising any rights available under applicable consumer protection laws.

9. Installation

Where installation is included, it will be carried out according to the applicable product and service requirements.

Installation may not be included for every product.

Any additional installation, modification, dismantling, or fitting work requested by the customer may incur additional charges.

10. Warranty

Where a product carries a warranty, the warranty period and coverage will be communicated to the customer at the time of purchase or in the applicable warranty documentation.

Warranty coverage may exclude damage caused by:

– Improper use
– Accidental damage
– Negligence
– Water or excessive moisture
– Exposure to extreme heat or sunlight
– Normal wear and tear
– Unauthorized modifications or repairs
– Improper cleaning or maintenance
– Damage caused during relocation after delivery
– Commercial or abnormal use where the product is intended for residential use

Natural variations in wood, fabric, leather, colour, and finish are generally not considered manufacturing defects.

11. Natural Wood Variation

For products made using natural wood, including teakwood and other timber:

– Grain patterns may vary.
– Colour and shade may naturally differ between pieces.
– Knots, natural markings, and variations in texture may occur.
– The appearance may change over time due to exposure to light and environmental conditions.

Such natural characteristics are not necessarily considered defects.